Refund policy

We want you to love your purchase. If something isn’t right, you can return it for a full refund (including all taxes). Return shipping fees (if any) and expedited outbound shipping charges are not refundable. During the holiday season, our return window is extended through January 25, 2026.

Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. Please keep the box and all original packing materials for the return shipment.

Just contact us at support@gibbon.com to arrange the return, and we will send you more details.